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Up level your
Freshworks operations

Resolve support tickets faster,
improve agent performance, and deflect
more than 40% of tickets with IrisGPT
chatbot and Freshworks integration
Service logo
integration
integration
Scale your customer support team
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Resolve common tickets automatically with AI

Access appropriate resolutions based on support ticket data and knowledge base articles within Freshworks. Resolve common support tickets using AI and IrisGPT to provide instant solutions to customers.
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Deflect 40% of cases and chats with Freshworks AI and IrisGPT Chatbot integration

Trained on the world's largest large language models, IrisGPT generates multilingual, trustworthy, and highly accurate answers integrated in your Freshworks chatbot
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Automate tagging, routing and prioritizing within Freshworks

IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate ticket tagging. Generate ai sentiment analysis for Freshworks tickets. Route tickets to the right team and prioritize.
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Add product context from DevOps tools to Freshworks tickets

Get to know customers’ business priorities and usage history to better-empathize with their experiences. Leverage internal operational and employee support data and product signals to instantly discover the source of user issues and link them with known product bugs in Jira.
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How does IrisAgent
compare with Freshworks
AI?
4x FASTER
2x CHEAPER
95% ACCURACY
FINE-TUNED LLMS
SAY NO TO HALLUCINATIONS
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Quick
no-code setup

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Supports all
major languages

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Easily
customisable

Any questions?

We got you.

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IrisAgent enhances customer service by providing fast, accurate, and personalized responses across various communication channels. Its advanced capabilities enable it to comprehend human language nuances, ensuring a seamless and cohesive brand experience for Freshworks clients and their customers.
Yes, IrisAgent seamlessly integrates with Freshworks solutions platform, complementing its existing AI capabilities. Through this integration, Freshworks clients can leverage IrisAgent to enhance their customer engagement strategies and drive operational efficiency.
IrisAgent AI and IrisGPT in Freshworks saves agents' time and effort by automating responses to common, repetitive support queries. It also provides agents with real-time, context-aware suggestions, enabling them to resolve complex issues faster and more accurately. This results in improved customer satisfaction and reduced ticket resolution times.
IrisAgent automatically identifies tags specific to your domain or industry and applies them to new tickets without agent intervention. Our AI also analyzes Freshdesk tickets for language cues that reveal the sentiment. IrisAgent routes tickets to the right agent based on their domain and expertise. It uses built-in analytics to identify those product features with the most negative reactions so that support agents and product teams can better understand the source of the most 'how-to' tickets.
It takes just a few minutes to get started with IrisAgent. Freshworks clients can install the IrisAgent app from the Freshworks marketplace and start using it right away. IrisAgent is designed to be user-friendly and intuitive, so you can start leveraging its advanced AI capabilities without any technical expertise.
IrisAgent supports multiple communication channels, including email, chat, and social media platforms. Its omnichannel approach enables Freshworks clients to engage with their customers wherever they are, providing a unified experience across all channels.

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