NewSupport Analyst: ask your tickets anything

Grounded AI that resolves, assists, and scoresevery support conversation

AI agents resolve chat, email, voice, and text. Agent Assist speeds up your team. AutoQA scores every interaction. All on the helpdesk you already run, live in 24 hours.

Book a demoTry it free

Works with Zendesk, Salesforce, Intercom, Freshworks, and HubSpot. No rip-and-replace.

Trusted by leading support teams

The operating loop

Understand, standardize, and automate in one loop

The same knowledge powers your AI agents and your human team. Governance is built in from day one.

01
Understand

See what your tickets are really saying

Support Analyst groups recurring issues, flags escalations, and spots at-risk accounts in every conversation. Ask in plain English. Send product the real theme, not just a ticket count.

See Support Analyst
02
Standardize

Score every interaction, AI and human

AutoQA grades 100% of conversations against the rubrics your coaches already trust. No sampling bias. Quality becomes a daily habit, not a weekly audit.

Explore AutoQA
03
Automate

Resolve with guardrails and clean handoff

Turn your SOPs into workflows in plain English. Grounded agents act on your systems. When they are unsure, they hand off with full context.

See ticket automation
The platform

Every module runs on one grounded engine

Start anywhere. Each module shares the same knowledge, procedures, and handoff rules. Adding the next one takes days, not quarters.

Agent Assist

Suggested fixes, sources, and similar tickets in the helpdesk sidebar your team already uses.

Voice AI

Answer and resolve calls on your existing telephony.

AutoQA

Score 100% of AI and human conversations.

Support Analyst

Ask your tickets anything. See trends, sentiment, and risk.

AI Agents for Text

Opted-in SMS, inbound and outbound, next to the ticket.

Zendesk overlay

Keep Zendesk. Add IrisAgent beside Talk, tickets, and macros.

Ticket automation

Tag, route, and resolve routine work. Write the rules in plain English.

Shared intelligence

Same intelligence for every agent, human or AI

Rubrics, knowledge, and Smart Operating Procedures live in one place next to the ticket. AI agents follow the same SOP a human would open. AutoQA grades both by the standard your coaches wrote. Support Analyst reads every conversation together. It is one source of truth that gets sharper every week.

  • 01
    One rubric

    AutoQA grades AI and human conversations against the same standard.

  • 02
    One playbook

    Voice, text, Agent Assist, and automation read the same KB and SOPs.

  • 03
    One handoff

    Confidence rules pass full context, so customers never hit a bot cliff.

  • 04
    One ticket

    Everything lands in Zendesk, Salesforce, Intercom, Freshworks, or HubSpot.

Your tickets already contain the roadmap

  • IrisAgent tags and groups every conversation it touches. Spot the bug behind a week of contacts. Catch the spike before the postmortem.
  • Ask which accounts show negative sentiment and repeat tickets. Get a clear answer in seconds with Support Analyst.
See Support Analyst
IrisAgent
Live
1423
892
532
📥 Incoming Tickets2847 today
Sarah M.
Can't login to my account
2s ago
john@acme.co
Invoice question - urgent
5s ago
+1 (555) 0123
Upgrade inquiry
8s ago
Mike T.
How do I export data?
12s ago
2,847
Resolved
52%
Automation
95%
Tag Accuracy
Omnichannel
Auto-Tagging
Trending Issues
Real-Time Sentiment
LIVE
72Score
Positive→

Customer sentiment is being monitored in real-time across this conversation.

Conversation Trend
✓
No Issues Detected
Continue monitoring

100% visibility into every conversation

  • Stop sampling a slice of chats and hoping. AutoQA scores AI and human work against your rubrics. It flags coaching moments and escalation risk as they happen.
  • Quality stays tied to the standards you already use. See AutoQA.
Explore AutoQA

Suggested resolutions beside every agent

  • IrisAgent sits in the helpdesk sidebar your team already uses. Drafts, sources, similar tickets, and next steps appear next to the ticket.
  • Agents resolve faster without leaving Zendesk or Freshworks. See Agent Assist.
See Agent Assist
IrisGPT Agent Assist
AI Co-pilot Active
Chat QuerySarah M.
""
AI SUGGESTION
94% match

Based on similar tickets, this is likely a cache issue. Suggest clearing browser cache and cookies.

KB-2341: Post-Update AccessView →
42%
Deflection Rate
0.9s
Avg Response
94%
CSAT
Smart OP Builder
Natural Language
Compiled Logic
Your SOP in Plain English
💬When a customer asks about a refund...
🔍Look up their order using the Order API
📅Check if it's within the 30-day return window
✅If eligible, process the refund automatically
⚡If not, offer store credit and escalate if needed
📧Send confirmation email with refund details
Auto-compiled Workflow
intentrefund_request
apiGET /orders/{id}
conditiondays_since_purchase ≤ 30
actionPOST /refunds
fallbackoffer_credit → escalate
actionPOST /notifications/email

Turn SOPs into automation in plain English

  • Write the refund rule the way your ops team already writes it. IrisAgent turns it into a workflow and acts on your connected systems. It escalates when it is unsure.
  • No brittle decision trees. No engineering ticket for every edge case. See ticket automation.
See ticket automation

Resolve calls on the telephony you already run

  • Voice uses the same grounded engine as chat and email. Answers are checked before they are spoken. When confidence is low, the call hands off with context.
  • Works alongside Zendesk Talk and similar stacks. See Voice AI.
See Voice AI
Voice AI Agent
Live call
Caller
Hi, I was double charged for my subscription this month.
IrisAgent Voice
I see the duplicate charge from May 12. I have refunded $49 to your card, it will post in 2 to 3 days.
Grounded in Billing KB
0:38
Handle time
100%
Grounded
No agent
Resolution
IrisAgent AI
Always available
✓ 98%
⚡ 0.8s
How do I reset my password?
I can help you reset your password. Click Settings → Security → Reset Password. Would you like me to send a reset link to your email?

AI agents for text, next to the ticket

  • Opted-in SMS campaigns and inbound texts run as another channel on your helpdesk. Same grounding. Same procedures. No second inbox.
  • See AI Agents for Text.
See AI Agents for Text

Keep your helpdesk. Add IrisAgent.

  • Connect Zendesk, Salesforce, Intercom, Freshworks, HubSpot, or Zoho. IrisAgent works beside the ticket. You do not need to replace your contact center.
  • Most teams go live in 24 hours. Start with the Zendesk overlay or see all integrations.
See integrations
IrisAgent
Live
1423
892
532
Unified Support Platform
Chat
1423
today
Email
892
today
Voice
532
today
One AI. Every channel. Every query.
2,847
Resolved
52%
Automation
95%
Tag Accuracy
Omnichannel
Intelligence
🎯Hallucination Removal Engine

95% Accuracy.
Zero Hallucinations.

Generic AI makes things up. IrisAgent is grounded in your data. Every response is checked against your knowledge base, so your customers get answers they can trust.

  • Grounded in your knowledge base
  • Validated against real data
  • No made-up answers, ever
See How It WorksSee how we measure accuracy →
IrisAgent Response
Customer Query
"What's your refund policy for annual plans?"
Searching knowledge base...
✓
Found: refund-policy.md
✓
Validating response...
✓
Verified Response95% confidence

Annual plans are eligible for a prorated refund within 30 days of renewal. To request a refund, contact support@company.com with your account email.

Source: refund-policy.md (Section 2.1)
Fact-checked
Source verified
Customer results

Results from teams running IrisAgent

Measured outcomes from production deployments, not pilots.

50%
of support chats resolved

Tekion, on the helpdesk it already runs

95%+
grounded accuracy

Answers validated against your knowledge before they ship

100%
AutoQA coverage

Every AI and human interaction scored against your rubrics

24h
time to go live

Connect your helpdesk, ground on KB and SOPs, launch

“The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox, with AI at the core.”
Maria McSweeneyHead of Global Support & Board of Directors, Dropbox
Read the Dropbox case study
160Kemail minutes saved in H1
2 minreduction in email AHT
Quick Setup

Go live in 24 hours

Most AI tools take months to deploy. IrisAgent is live in a single day.

STEP 01

Connect

Link your helpdesk

Connect IrisAgent to Zendesk, Salesforce, Intercom, or Freshworks in a few clicks. No engineering needed.

STEP 02

Train

AI learns your data

IrisAgent reads your knowledge base, past tickets, and SOPs. It learns your tone, your products, and your edge cases.

STEP 03

Automate

Go live in 24 hours

IrisAgent starts resolving conversations. It handles routine work while your team focuses on hard issues.

See It In Action
🔌 Integrations

Connects to Your Existing Stack

Go live in under 24 hours. No custom development. Just connect your helpdesk and start automating.

⚡Live in 24 Hours
🔒Enterprise Security
🔄Bi-directional Sync
🌐No Code Setup
Enterprise-Grade Security & Compliance
SOC 2 Type II
Certified
GDPR
Compliant
HIPAA
Ready
99.9%
Uptime SLA
Encrypted
At Rest & Transit
Enterprise
Grade Security
Learn about our security practices

Frequently asked questions

Everything you need to know about IrisAgent

⚡
How long does it take to go live?

Most teams connect their helpdesk and go live within 24 hours. We ground IrisAgent on your knowledge base, past tickets, and SOPs. Answers and workflows then match how your team already works.

No. IrisAgent works beside the ticket in Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and similar tools. Keep your stack. Add grounded AI, Agent Assist, AutoQA, and Support Analyst next to it.

They share the same knowledge. AutoQA rubrics, help articles, and Smart Operating Procedures apply to AI and human agents alike. When the AI hands off, it passes along the full context. Customers never feel a gap between bot and human.

IrisAgent hands the conversation to a human. The agent sees the context, the sources, and the steps already tried. IrisAgent aims to resolve, not to guess.

AutoQA scores 100% of interactions against your rubrics. That covers both AI and human conversations, on the helpdesk you already run.

Yes. Voice and text are channels on the same engine. They share the same procedures and knowledge. Voice means phone calls. Text means opted-in SMS. Both resolve next to the ticket, not in a separate inbox.

Still have questions? Contact our team →

See IrisAgent resolve your own tickets

Keep Zendesk, Salesforce, Intercom, Freshworks, or HubSpot. Add IrisAgent beside the ticket and go live in 24 hours.

Book a demoTry it free

What is IrisAgent?

IrisAgent is an AI customer support platform. It works beside your helpdesk, including Zendesk, Salesforce, Intercom, Freshworks, and HubSpot. Grounded AI agents resolve work across chat, email, voice, and text. Agent Assist helps your human team beside the ticket. AutoQA scores 100% of interactions. Support Analyst finds recurring issues and at-risk accounts. Teams like Tekion and Dropbox use IrisAgent to resolve real support work. They share SOPs, rubrics, and knowledge across AI and humans. Most go live in 24 hours.