AI Agents your customers
will actually like
support operations
Everything you need to scale support
Powerful AI capabilities that work together seamlessly
Your smartest agent never sleeps
- AI trained on your knowledge base, ticket history, bugs, and CRM data.
- It understands context, handles edge cases, and knows when to hand off to a human.
Automate the busywork. Focus on customers.
- Connect your backend systems and let AI take action—processing refunds, updating accounts, resetting passwords—without agent intervention.
- Automate manual triaging, routing, and tagging, and scale your team
Tags itself. Routes itself.
- AI categorizes incoming requests instantly and routes them to the best-fit agent.
- No manual triage. No misrouted tickets.
Catch problems before they escalate
- Get real-time alerts when customer sentiment drops
- Proactively predict escalations using customer health, sentiment, and revenue signals
Go live in 24 hours
Most AI tools take months to deploy. IrisAgent gets you up and running in a single day.
Connect
Connect IrisAgent to Zendesk, Salesforce, Intercom, or Freshworks in just a few clicks. No engineering required.
Train
Our AI automatically ingests your knowledge base, past tickets, and SOPs. It learns your tone, your products, your edge cases.
Automate
Start resolving tickets automatically. IrisAgent handles the routine stuff while your team focuses on complex issues.
Frequently asked questions
Everything you need to know about IrisAgent
Most customers go live within 24 hours. Our onboarding team handles the heavy lifting — just connect your helpdesk and we'll configure the AI based on your knowledge base and past tickets.
Yes! We integrate natively with Zendesk, Salesforce Service Cloud, Intercom, Freshworks, Zoho, and more. No custom development required — just a few clicks to connect.
Absolutely. We're SOC 2 Type II certified and GDPR compliant. Your data is encrypted at rest and in transit. We also support HIPAA compliance for healthcare customers.
IrisAgent knows its limits. When it encounters a question it can't confidently answer, it seamlessly hands off to a human agent with full conversation context — no awkward transitions.
We achieve 95%+ accuracy by grounding every response in your actual data. Our Hallucination Removal Engine validates answers against your knowledge base — no made-up information, ever.
Yes! You can configure the AI's personality, set custom responses for specific scenarios, and create Smart Operating Procedures in plain English. No coding needed.
Support Automation within 24 hours
