Proactive customer support
Identify product and customer issues at the earliest warning before they escalate and save your business from a ‘bad customer support crisis’.
Make sense of complex systems
Ever changing products and operational updates make it difficult to know the real cause of customer issues. Find the needle in the haystack.
Discover similar tickets
You don’t have to start from scratch each time a customer experiences an issue. You can learn from how similar cases were resolved in the past.
Resolve tickets caused by product failures
Respond faster to tickets and lower ticket volume without needing to constantly train support team on the latest product functionality and ongoing bugs, incidents, and performance issues.
- Estimate the support impact of every product failure
- Proactively manage customer support, attend swiftly to customers’ needs and build customer loyalty
Discover Similar Tickets to learn about their resolution
Do away with repetitive tickets and save time. IrisAgent's state of the art machine learning platform provides unique insights to help you respond faster to tickets.
- Learn from resolved similar tickets and save time
- Discover customer sentiment and prevent customer escalations
- Discover the most negatively talked about features, improve documentation, and solve potential bugs
How IrisAgent transforms your customer support
Lower response time
Suggested solutions to resolve tickets quickly. Give your customers the ability to troubleshoot and solve issues on their own.
Customers want to feel valued. So when you strive hard to provide proactive support, they will never forget it, and will remain loyal.
Decrease ticket volume
Provide solutions to customers where they are. You won’t have to go through tons of customer issues anymore.
Supercharge your support operations today
Get on top of product issues and effectively resolve customer support tickets, instead of reactively learning about themSIGN UP
Connect to your existing support platforms in just a few minutes
Backed by the investors of Zoom, Arista Networks, Cohesity, Menlo Security, SignalFx and more, we are on a mission to re-invent customer support and experience with our novel proactive and pre-emptive approach. Our founding team consists of engineering and product leaders who worked at Google, Microsoft, Kubernetes, Uber, Doordash and others before.
We are hiring motivated and driven engineers and leaders to join our team. Contact us at email@example.com to learn more.
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