Smarter customer support using product and User context

Using insights from engineering, product, and operations, IrisAgent identifies and resolves user problems instead of escalating to engineering every time

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customer-support

Get more from your customer support

Early Warning System
Discover product and UX issues from anomalies and trends in support tickets.

Proactive Customer Support
Immediately know root cause of tickets, be it product bugs, releases or outages and automate ticket response.

Leverage Proactive Support & Delight Customers

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incident detection

Product Intelligence in Customer Support

Bring in signals from product, engineering and operations to resolve tickets faster and prevent costly engineering escalations.

support case distribution

Discover Customer Experience Issues

Discover trending problems before they become a customer support nightmare using IrisAgent's AI and anomaly detection.

automatic tagging and triage

Automatic Tagging & Triage

Tag support tickets as they arrive and streamline support processes. Real-time customised tagging to reduce manual work.

Supercharge Your Support Operations Today

Get on top of product issues and effectively resolve customer support tickets, instead of reactively learning about them.

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Get Started

Connect to your existing support platforms in just a few minutes!

zendesk

Irisagent for Zendesk

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freshworks

Irisagent for Freshdesk

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salesforce

Irisagent for Salesforce

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PagerDuty & IrisAgent Integration Guide

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About Us

IrisAgent is on a mission to reinvent customer support by using product context proactively. We help support teams effectively manage issues before they escalate and automate manual time-intensive tasks.

We are a diverse and distributed team consisting of experienced product and engineering leaders. We are backed by seasoned VCs and advisors who have led customer experience at leading software companies.

We are hiring motivated and driven engineers and leaders to join our growing team.

Contact

Enter your contact details. We will reach out to get you started with IrisAgent.

contact@irisagent.com

+1 617 249 3312

For openings, email us here  or apply directly at Angel

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