Proactive customer support
Know what technical incidents are causing support tickets in real-time. Proactively reach out to impacted customers.
Discover similar tickets
Learn from resolutions of previous similar tickets. Don't start from scratch every single time.
Automatic tag generation
See tags for granular features and ticket reasons. Discover insights like which product features get most 'how-to' tickets.
Discover Similar Tickets to learn about their resolution
Our state of the art Machine Learning and Natural Language Processing platform surfaces unique insights to help you respond faster to tickets
- See how similar tickets were resolved in the past and save time
- Know the sentiment score for every ticket and predict and prevent customer escalations
- Discover features being talked about most negatively and improve documentation and potential bugs.
How IrisAgent transforms your customer support
Lower response time
Significantly reduce your average time to resolve cases with suggested resolutions and case insights
Delight customers by proactively resolving issues, instead of waiting to reactively learn about them
Decrease case volume
Reduce case volume by deflecting cases using AI powered automation