Resolve customer support tickets caused by product failures

Get in front of product issues and proactively contact impacted customers

Discover Similar Tickets to learn about their resolution

Our state of the art Machine Learning and Natural Language Processing platform surfaces unique insights to help you respond faster to tickets

  • See how similar tickets were resolved in the past and save time
  • Know the sentiment score for every ticket and predict and prevent customer escalations
  • Discover features being talked about most negatively and improve documentation and potential bugs.

How IrisAgent transforms your customer support

Lower response time

Significantly reduce your average time to resolve cases with suggested resolutions and case insights

Improve CSAT

Delight customers by proactively resolving issues, instead of waiting to reactively learn about them

Decrease case volume

Reduce case volume by deflecting cases using AI powered automation

Get Started

Get Started

Connect to your existing support platforms in just a few minutes

Contact

Contact

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+1 617 249 3312